It is hoped that this system will provide benefits and impact on the satisfaction of customers and the bank. This application is expected to reduce the long queues on bank services and the service process works better and more efficiently. The purpose of this research is to create a mobile-based online queuing system using the mobile web applications and to get a queue number, so that customers no longer have to come in advance to the queue and can use the time to queue practically. The time-consuming queuing system will harm both parties for the customer and the bank. This problem Generally Occurs Because it is the caused by the need for services performed by customers that are exceeding capacity, the which makes the customer have to wait in line for some time to be served.
This research was conducted because of the frequent problems of queuing at company services such as banks, so that there are things that are not profitable between customers and banks.
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